Cancellation & Refund Policy

Cancellation & Refund Policy
Effective Date: 01/01/2025

At AndSoOn, your satisfaction is our priority. We aim to provide a smooth and transparent experience for all your purchases. This policy outlines how and when you can cancel, return, exchange, or get a refund for your orders.

1. Cancellation Policy

• Before Shipment: You may cancel your order anytime before it is shipped by contacting us at hello.andsoon@gmail.com or via WhatsApp/phone at +91 89210 10827.
  
  

• After Shipment: Once the order is shipped, it cannot be cancelled. You may, however, request a return or exchange after delivery as per the return policy below.
  
  

2. Return & Exchange Policy

We accept returns or exchanges under the following conditions:

Time Frame

• Items must be returned or requested for exchange within 7 days of delivery.
  
  

Eligible Products

• Only unopened, unused, and undamaged products in original packaging are eligible.
  
  

• Items such as perishable goods, edible products, or customized orders are not eligible unless they are defective or damaged upon arrival.
  
  

Ineligible Cases

• Damage due to improper handling or self-use.
  
  

• Products returned without original packaging or invoice.
  
  

• Returns initiated after 7 days from delivery.
  
  

How to Initiate a Return or Exchange

To start the return or exchange process, please contact us:

• Email: hello.andsoon@gmail.com
  
  

• Phone/WhatsApp: +91 89210 10827
  
  

Please include:

• Order ID
  
  

• Reason for return or exchange
  
  

• Photo of the product (in case of damage or defect)
  
  

Once approved, we will guide you through the return process.

3. Refund Policy

Once your return is received and inspected, we will notify you via email or WhatsApp regarding the approval or rejection of your refund.

• Approved refunds will be processed within 7 business days to your original payment method or bank account.
  
  

Note: Refund timelines may vary slightly depending on your bank or payment provider.

4. Shipping for Returns

• If the return is due to our error (e.g., wrong or defective item), AndSoOn will cover the return shipping costs.
  
  

• For other cases (like personal preference or change of mind), the customer will bear the return shipping charges.
  
  

5. Need Help?

For questions or assistance with cancellations, returns, or refunds, feel free to reach us:

AndSoOn
1st Floor, Kudukengal Tower,
Kuttippala PO, Edaricode Via,
Malappuram Dt, Kerala - 676501
Email: hello.andsoon@gmail.com
Mobile/WhatsApp: +91 89210 10827